Frequently Asked Questions

Add the pieces you love to your basket, open the basket from the header, adjust quantities and continue to checkout. You'll see your subtotal before you confirm.

Get in touch as soon as possible. If your order hasn't been dispatched yet we can usually amend or cancel it; personalised pieces are handled case by case.

Gift cards are available on request — the concierge or our team can arrange one for any value if you're unsure which piece to choose.

Yes, all prices on the site are in British pounds (GBP) and include applicable taxes for UK and Channel Island orders.

Orders within the Channel Islands and UK usually arrive within a few working days once dispatched. Tracked and international options are shown at checkout.

Yes. International delivery times vary by destination, and any local duties or import charges are the responsibility of the recipient.

Tracked services include a tracking reference by email once your parcel leaves our island studio.

Yes — enter their address as the delivery address and add a handwritten note at checkout. We never include prices in the parcel.

Return unworn pieces in their original condition and packaging and we'll arrange a refund or exchange. Please contact us first so we can guide you.

Personalised items are made just for you, so they aren't normally returnable unless faulty. Do reach out and we'll always try to help.

Let us know within a few days with a photo and we'll repair or replace it. Every piece is checked by hand before it's boxed.

Mostly sterling silver, with silver, gold and rose-gold finishes across the range. Each product page states its material.

Ormer shell, pink granite and other island materials are genuine and hand-finished, so no two pieces are ever identical.

Sterling silver is generally well tolerated, but if you have a known metal sensitivity please check the material listed before ordering.

Pieces are designed and hand-finished in our studio in Jersey, drawing on the island's coastline, wildlife and landmarks.

Keep it dry, store it in its pouch or box, and polish gently with a soft cloth. Put jewellery on last, after perfume and lotions.

We recommend removing jewellery before swimming, showering or using cleaning products — salt water and chemicals dull stones and chains.

Tarnish is normal for silver. A soft polishing cloth restores the shine; avoid abrasive dips on shell, granite and set stones.

Collections such as Pink Granite, Ormer Shell, Puffin, Lighthouse and Jersey Cow each take their cue from a specific part of island life — a cliff face, a low tide, a familiar silhouette.

Open the Birthstone page, choose your birth month and you'll see the stone, its meaning and matching pieces from the catalogue.

Absolutely — birthstone jewellery is one of our most popular gifts. Choose their month and add a note at checkout.

Every order arrives in our ivory keepsake box with a ribbon, ready to give.

Yes — add a handwritten note at checkout at no extra cost.

Use the Gift Finder in the JI concierge: tell us the recipient, occasion, budget and style and it will suggest pieces for you.

Type in plain English — for example "silver puffin necklace under £60" — and search interprets budget, material, collection and birthstone, then filters the catalogue for you.

The floating JI button opens a concierge that answers questions, recommends pieces, runs the gift finder, explores collections, helps with birthstones and answers these FAQs.

No account is needed to browse, search or use the basket in this demo experience.